As i-Human Patients’ user base and platform demands grew, their existing infrastructure struggled to keep pace. Manual setup and processes increased operational overheads and created risks of service disruptions during deployments.

To address this pain point, we automated infrastructure management, implemented containerized environments, and introduced resilient deployment processes—including instant rollback capabilities and a multi-region disaster recovery plan.

These changes enhanced system reliability and continue to support i-Human Patients’ ability to deliver new features while maintaining a seamless user experience at scale.

Limited by its complex UI, i-Human Patients’ Authoring Worksheet allowed for only one or two case creations per month. Considering their value proposition, this was problematic for stakeholders by and large.

Because this process depends on author initiative, we focused the redesign on streamlining the author experience by unifying data fields and emphasizing user-friendly, intuitive steps. The updated interface resulted in greater author engagement, faster case production, and a more expansive case library that also drove increased student completion rates.